Frequently Asked Questions

Assistance and Information for Your Valentino Experience

How can I track my Valentino order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can also track your status directly through the 'Order Status' section on our website.

What is the return policy for online purchases?

Valentino offers complimentary returns within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.

Are Valentino products purchased online authentic?

Yes, all products sold on our official website are guaranteed to be authentic. Each item comes with a certificate of authenticity and original luxury packaging.

Which payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Klarna in select regions.

Do you offer international shipping?

Valentino ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to modify or cancel it. However, you may return the item once received.